Support Policy

Universal Business Council
(A Council by Tosh Innovations Private Limited)

About This Support Policy
This Support Policy describes the customer support services made available by Universal Business Council (“Universal Business Council,” “we,” “us,” or “our”), a council operated and administered by Tosh Innovations Private Limited. It explains what support is included with our Services, what is not included, the channels through which support may be requested, and our general response timelines.

This Support Policy applies to all users who access our website(s), learning platforms, or Services, whether through online or offline purchase channels, where this Policy is linked, displayed, or referenced.

If you have questions about this Support Policy or do not agree with it, you should contact us before using our Services. Continued use of the Services constitutes acceptance of this Support Policy.

Effectiveness
This Support Policy applies to all. We may update this Policy from time to time. Any updates will be posted on our website.

1. What Our Support Covers
   Our support services cover only Universal Business Council products, subscriptions, certifications, and services that are sold directly by us through our official website(s) or authorized sales channels (“Covered Services”).

Subject to this Policy, our support team can assist with the following:

Course and Certification Access
We provide assistance related to enrollment confirmation, access activation, course availability on your account, certificate access where applicable, and basic issues that prevent you from viewing or using purchased learning resources.

Account, Dashboard, and Login Help
We provide support for account access, password recovery, login issues, dashboard navigation, and access to our e-learning platform.

Technical Support for Service Functionality
We provide reasonable troubleshooting assistance for technical issues that materially impact the use of Covered Services, such as platform errors, broken links within the learning portal, and common device or browser compatibility issues.

General Service Questions
We respond to questions about how our platform works, where to find resources, and how to use features provided as part of Covered Services.

Before contacting support, we recommend reviewing the documentation, FAQs, and help resources provided on our Website, as many common questions are addressed there.

2. What Our Support Does Not Cover
   Our support services do not include support for products or services not sold directly by Universal Business Council, including third-party tools, platforms, add-ons, or services that may be referenced, linked, bundled, or marketed separately (“Third-Party Services”). Any such Third-Party Services are governed by the third party’s own terms and support policies.

We do not provide professional consulting services, custom development, or implementation work. This includes, without limitation, advisory or consulting for business strategy, technology implementation, product architecture, Proof of Concept development, fundraising, token offerings, trading, or investment activity.

If, at our discretion, we provide introductions to external professionals or vendors, such introductions are provided solely as a convenience. Universal Business Council does not control, manage, warrant, or assume responsibility for third-party performance, timelines, pricing, advice, outcomes, or deliverables. Any engagement with such third parties is strictly between you and the third party.

3. Support Channels
   Support requests may be submitted through the channels we designate from time to time. The official and fastest support channel is email.

Email (Official Support)
[email protected]

If you contact us through social media or other platforms, response times may vary, and we may request that you move the conversation to email for verification and resolution.

4. Response Times and Service Levels
   We aim to respond to support requests within 24 to 48 hours of receipt during business days. Response times may vary depending on inquiry volume, complexity, verification requirements, and holidays.

A response may include a request for additional information, troubleshooting steps, or confirmation needed to proceed. Resolution time is not guaranteed, as some issues depend on third-party dependencies, platform maintenance, or factors outside our control.

5. User Responsibilities
   To receive support efficiently, you agree to provide accurate information and reasonable cooperation. This includes providing details such as the email used for purchase, order reference where applicable, screenshots or error messages, and the device or browser used.

You are responsible for maintaining the confidentiality of your account credentials. Universal Business Council will not be responsible for issues arising from unauthorized access resulting from your failure to secure login information.

6. Abuse, Misuse, and Service Restrictions
   We may refuse, limit, or suspend support if a request involves harassment, abusive conduct, fraudulent activity, attempted unauthorized access, or misuse of the Services.

We may also limit support in circumstances where doing so is required to comply with law, protect our systems, or enforce our Terms and Conditions.

7. Escalations
   If you believe your issue has not been addressed appropriately, you may request escalation by emailing [email protected] with the subject line “Support Escalation” and a clear summary of the issue, prior correspondence, and the outcome you are seeking.

Escalations are reviewed by a senior team member or designated reviewer. Decisions are made based on the facts available and applicable policies, including our Terms and Conditions.

8. Changes to This Support Policy
   We reserve the right to amend this Support Policy at any time. Updated versions will be posted on our Website with a revised Effective Date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
9. Contact
   For questions about this Support Policy or to request support, contact: [email protected]