You will learn customer onboarding, customer engagement, customer health scoring, churn prevention, customer journey mapping, CRM platforms, AI-powered customer success, customer analytics, retention strategies, and enterprise customer success best practices.

Is Customer Success Relevant in 2026?

Yes. Customer success has become a strategic business function across SaaS, technology, financial services, healthcare, education, e-commerce, and enterprise organizations focused on recurring revenue, customer retention, and long-term customer relationships.

Do I Need Prior Customer Success Experience?

No. The programme begins with customer success fundamentals before progressing to advanced customer lifecycle management, customer analytics, AI-powered engagement, CRM technologies, leadership, and enterprise customer success strategy.

Who Should Take This Certification?

Customer success managers, account managers, customer experience professionals, customer support leaders, CRM specialists, sales professionals, consultants, business leaders, students, and anyone interested in customer relationship management and business growth.

How is This Different from Customer Service Certifications?

This certification focuses on proactive customer success rather than reactive customer support. It covers customer lifecycle management, onboarding, adoption, health scoring, retention, renewals, expansion, AI-powered analytics, customer success operations, and long-term value creation instead of only resolving customer issues.

Are There Any Prerequisites?

There are no mandatory prerequisites. Basic knowledge of business operations, sales, customer service, CRM systems, or account management is beneficial but not required.

Can I Retake the Certification Exam if I Don't Pass?

Yes. Candidates may retake the examination according to the policies established by Universal Business Council.

Professional 级别Business

Certified Customer Success Professional™

专业认证代码： CCSP

Certified Customer Success Professional™ is a comprehensive, industry-focused certification designed to help professionals master customer success management, customer lifecycle management, customer retention, relationship building, and value-driven engagement. This certification equips learners with the practical knowledge and strategic expertise required to maximize customer satisfaction, increase customer lifetime value, reduce churn, and build long-term customer relationships that contribute to sustainable business growth.

Through this certification, you will learn the complete customer success lifecycle, including customer onboarding, adoption strategies, customer engagement, health scoring, success planning, customer advocacy, renewals, expansion opportunities, account management, and customer experience optimization. The programme also explores advanced topics including AI-powered customer success, customer analytics, CRM platforms, customer journey mapping, predictive churn analysis, customer feedback systems, automation, digital customer engagement, customer success metrics, and enterprise customer success operations.

4.8(150 条评价)| 5,000+ 已报名| Available globally

$249

支持分期付款

12 Hours

学习时长

6 Weeks

项目时长

Self Paced

访问方式

Chat, Email & Phone

学习支持

您将学到什么

Business strategy and competitive analysis

Operations and process optimisation

Financial fundamentals for business leaders

Customer development and go-to-market

Business model design

Scaling and growth playbooks

Hands-on: Introduction to Customer Success

Hands-on: Customer Onboarding

Hands-on: Customer Engagement

关于此专业认证

A Certified Customer Success Professional™ is a customer-focused business professional responsible for helping customers achieve desired outcomes, increasing product adoption, improving customer satisfaction, reducing churn, strengthening relationships, and maximizing long-term customer value.

此专业认证适合哪些人？

Customer Success Managers

Professionals managing customer portfolios who want to formalize their skills in onboarding, health scoring, retention, and expansion to accelerate progression toward senior and strategic roles.

Customer Experience and Relationship Managers

Customer experience managers and client relationship managers seeking to master journey mapping, Voice of the Customer, feedback systems, and experience optimization across the full lifecycle.

Account and Sales Professionals

Account managers, strategic account managers, and sales professionals looking to add proactive customer success, upselling, cross-selling, and renewal expertise to their toolkit.

Customer Support Leaders

Support managers transitioning from reactive service to proactive, outcome-driven customer success responsibilities such as adoption, retention, and advocacy.

CRM and Customer Operations Professionals

CRM specialists and customer operations managers who want to strengthen their command of customer success platforms, automation tools, data management, KPIs, and governance frameworks.

Students and Career Changers

Students and professionals entering customer success management who need a robust foundation in customer success fundamentals, analytics, and modern tools to become competitive candidates.

先修要求

Basic understanding of technology concepts

No prior specialized experience necessary - the program starts from foundations

A computer with internet access for hands-on labs and exercises

Curiosity and willingness to learn new technologies

包含的模块

13 模块 · 0 课节 · 12 Hours

Customer Success Fundamentals
Customer-Centric Business Models
Customer Lifecycle
Customer Value Creation
Customer Success Strategy

5 课节

专业认证优势

Certified Customer Success Professional™ 专业认证助您获得行业认可的资质，并掌握实用的专业技能。

行业认可

加入 5,000+ 全球已获专业认证的专业人士

自 2016 年以来，深受 145+ 个国家的用户信赖

Master Customer Success Management

Develop expertise in customer onboarding, customer engagement, retention strategies, customer analytics, customer health scoring, CRM platforms, AI-powered customer success, customer experience, and enterprise customer success operations.

Build Practical Customer Success Skills

Gain hands-on experience designing customer success programs, improving product adoption, reducing churn, increasing renewals, managing strategic customer relationships, optimizing customer journeys, and delivering measurable customer outcomes.

Advance Your Career

Open opportunities in customer success management, customer experience, account management, client relationship management, customer operations, CRM management, SaaS businesses, consulting, and business leadership.

行业认可

The Certified Customer Success Professional™ credential validates your expertise in customer lifecycle management and demonstrates your ability to build scalable customer success programs that improve customer satisfaction, retention, and business growth.

Stay Ahead of Customer Success Innovation

Learn emerging practices including AI-powered customer engagement, predictive churn analysis, intelligent customer health scoring, customer journey analytics, automation, digital customer experience, enterprise CRM strategies, and customer success operations.

获得您的正式证书

顺利完成后，您将获得全球雇主认可、可验证的数字证书。您可在 LinkedIn 或简历中展示证书，也可通过我们的在线门户验证证书。

验证证书

常见问题

It is a professional certification that validates expertise in customer success management, customer lifecycle management, customer engagement, retention strategies, customer experience, and long-term customer value creation.

此专业认证包含

12 hours of HD video content

0 comprehensive lessons

可下载的学习资料与速查表

官方结业证书

在线验证平台访问权限

在全球 145+ 个国家获得认可

加入校友社群网络

内容终身免费更新

基本信息

专业认证代码CCSP

级别Professional

时长12 Hours

模块13 modules

授课形式自主学习

语言English

访问期限Lifetime

最近更新February 2026

委员会权威性

Universal Business Council

已验证的颁发机构

This certification is developed and maintained by the Universal Business Council's panel of industry experts with decades of combined experience in business.

验证专业认证