Research & Knowledge Hub
1,582+ research articles, technical guides, and in-depth analyses authored by council members and industry experts.
Articles - Page 17
1,582 articles
What Is Claude Duet? Features and Capabilities
Claude Duet is Anthropic’s proactive AI agent app. Learn its key features, what it can do, how its approval and safety controls work, who can join the US waitlist, and how it compares with Meta Muse and OpenAI Dots.
Customer Onboarding Best Practices
Effective customer onboarding helps new customers understand your product, achieve their goals, and see value sooner. Discover practical best practices for setting expectations, personalizing the onboarding experience, providing timely support, and measuring results to improve customer satisfaction and retention.
How to create an effective customer onboarding process
An effective customer onboarding process helps new customers understand your product, reach their goals, and recognize value early. Discover how to plan onboarding stages, set clear expectations, personalize customer guidance, measure progress, and improve the overall customer experience.
What is customer onboarding?
Customer onboarding helps new customers understand a product or service and start getting value from it. Explore its key stages, benefits, common challenges, and best practices for improving product adoption, customer satisfaction, and long-term retention.
How customer success certification can help your career
A customer success certification can help you build relevant skills, demonstrate your knowledge, and prepare for new career opportunities. Explore how certification supports professional development, strengthens your resume, and helps you progress from entry-level roles to customer success leadership.
Customer success training: what should you learn?
Customer success training helps professionals develop the skills needed to guide customers, improve product adoption, and build long-term relationships. Learn what to study, which tools to understand, and how to apply these skills in real customer success roles.
Do you need a certification to become a customer success manager? An honest answer
Do you need a certification to become a customer success manager? This guide explains what employers look for, how certifications can support your career, which practical skills matter most, and when earning a credential is worth considering.
What skills do you learn in a customer success certification? A practical breakdown
Customer success certifications help professionals develop skills in communication, relationship management, customer onboarding, data analysis, and retention. Learn which competencies matter most, how certification programs help build them, and how to apply these skills in your career.
Customer success certification vs customer experience certification: which one fits your career?
A customer success certification can help beginners understand customer onboarding, product adoption, retention, and relationship management. Learn how to choose the right program, develop practical skills, and prepare for entry-level customer success roles.
Customer Success Certification for Beginners: Complete Guide
A customer success certification can help beginners understand customer onboarding, product adoption, retention, and relationship management. Learn how to choose the right program, develop practical skills, and prepare for entry-level customer success roles.
How to Get Certified in Customer Success
Getting certified in customer success can help you develop essential skills, strengthen your professional profile, and prepare for new career opportunities. Learn how to choose a certification program, understand its requirements, and apply what you learn to real customer success roles.
Is a Customer Success Certification Worth It?
Is a customer success certification worth the investment? Explore how certifications can help you build relevant skills, strengthen your resume, prepare for new roles, and support career growth, along with the factors to consider before enrolling